Christian Ortiz

4043 Cascade Ter. Weston FL 33332

Phone: (954) 918-6440 Email: christianortizg@gmail.com

EXECUTIVE SUMMARY

Self-motivated leader and results-driven in company operations, experience in all aspects of information technology

and telecommunications with a business background. IT professional focused on analysis, planning, implementation,

and troubleshooting of solutions in support of Business objectives.

Possess an in-depth understanding of emerging technologies. Seeking a position in a dynamic environment with

extensive experience developing, managing, and analyzing LAN and WAN networks supporting infrastructures with

Windows Servers, Linux, Active Directory, SQL, VPN, TCP/IP, VOIP, QuickBooks, CRM, e-business, IP telephony

designs, software development, Troubleshooting, and customer-service solutions.

Responsible for P/L, core network deployments and product launches, budgets, policies, business analyst, crossfunctional

operations, domestic and global planning. IT Professional with many years of VOIP planning,

implementation, integration, and troubleshooting, business operations globally, international and domestic

experience.

AREAS OF EXPERTISE

· VOIP/unified messaging

· Windows administration

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Network security

Network monitoring

Network system engineering

· TDMA/CDMA wireless

· Cloud Management

· Routing Protocols

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IT Service Management

EDUCATION

· MITEL Certified Technician

· BSIT Network and Telecommunications, University of Phoenix, Miramar, FL

· Nextone Certified Engineer II, Nextone University, Jorgetown, VA

· CCVP, Queens College, Flushing, NY

. CCSA, Queens College, Flushing, NY

. CCNA, Queens College, Flushing, NY

. MCSE, Florida International University, Miami, FL

· BSIT IT Administration, National Polytechnic School, Quito, Ecuador

· Microsoft Exchange

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· Buying/purchasing

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Financial systems

· Product management

· Project management

International development

Sales-order processing

Disaster recovery planning

Data warehousing

EMPLOYMENT HISTORY

Sr. Global Network Administrator, Information Technology

April 2014-Present

Stemtech International, Inc., Pembroke Pines, FL

Responsible for Designing, Implementing, Maintaining and troubleshooting a global IT infrastructure to

support a multinational company with presence in more than 50 countries. Manage Servers, routers,

switches, firewalls, access points, PBX, software, collaboration and communication applications, from a

wide arrange of products like Cisco, Avaya, Mitel, Peplink, Kemp, SonicWALL, Checkpoint, Barracuda,

HP, Dell, etc. Responsible for the Global IT support department and its ticketing system. Member of the

Company’s disaster recovery committee. Responsible for implementing, reviewing and updating the

company’s IT policies.

Serves as the primary contact for all vendors around the world for the IT infrastructure, negotiate terms and

prices with vendors, manage the IT budget. Evaluate the technologies used by the company and create

strategies for constant improvements. Manage Azure and Office 365 cloud services.

Manage a global VPN network and network security that support an active directory network, a hybrid

Office 365 deployment, a global VOIP network interconnecting Cisco, Avaya, and Mitel PBXs. Make sure

the company pass the penetration testing, and comply with PCI security requirements.

Manage and mentor the regional network administrators team, serve as the go to person to troubleshoot

complex network problems with routing protocols like OSPF, EIGRP. Switching protocols like STP, LACP,

VLANs, Trunking. Voice over IP related protocols like SIP, H323, QoS, RTP, ALG, Telephony.

General Manager, Information Technology

Lan Ipvoice Inc., New York, NY

March 2012-April 2014

Responsible for managing and controlling the company’s business and day-to-day operations with the

company’s goals as a target. Direct and coordinate activities concerned with the production, pricing, sales,

and distribution of company’s products. Review and assess the technology used by the company and

determine future improvements. Monitor trends and new technologies that can help the company reach its

goals.

Design, implement, manage, and troubleshoot an ITSP VOIP network using PortaSwitch, a class 5

softswitch. Develop, implement, and manage new telecommunication products.

Responsible to manage the Main and Backup data centers including Servers, Routers, Switches, Network

connections with Tier 1 provider and the BGP Network. Responsible for making sure providers comply

with SLAs. Responsible for managing the AWS cloud service.

Executive Manager, Information Technology

Ipvoice Telecommunications, Forest Hills, NY

March 2004-February 2012

Establish goals, objectives, and policies. Develop and implement programs to ensure attainment of business

plan for growth and profit. Responsible for IT and customer support departments, developing the

organization's structure, strategic growth plans, and all operational policies and procedures. Develop

business processes and flows for revenue, and initiate data/Internet security, auditing, and implementation

of best practices. Responsible for VOIP services sales department.

Manage and implement VOIP networks using class 4 and class 5 VOIP switches like Gendband S3,

PortaSwitch, and UTEL. UNIX and Windows servers’ installation and management. Develop IT-related

projects for callshop, money transfer, café internet management, and operations. Responsibilities include

maintaining eight WAN/LAN networks and a lab using management methodology for IT, budget analysis,

user requirements, communication of project status, schedule development, and tracking.

Design, Implement, Maintain, and troubleshoot the company’s core network, manage the core routers

(Cisco 7206 vxr), routing protocols (BGP, OSPF), Network connections (DS3, T-1, Fiber, Metro Ethernet)

Network Service providers (Cogent, AT&T, Level 3), Data Centers (Telehouse NY, Telx NJ)

Created, implemented, and manage an offshore customer support department.

IT Manager

August 2003-March 2004

Girotel, Corona, NY

Developed and implemented VOIP network for international call termination, manage routers, switches,

and access points connected in each branch. Implement information systems that have improved efficiency,

decreased expenses, and optimized data integrity and safety.

Initiated and developed the disaster procedures and methodologies appropriate for the information

infrastructure, SQL, Web site, and telephony system to mitigate risks. Successfully created and deployed

the infrastructure utilizing LAN/WAN globally for international and domestic projects, VPN solution,

DHCP, wireless solution, and Microsoft globally. Developed and initiated data/Internet security, auditing,

and best-practices procedures. Initiated and designed the infrastructure and rollout for a café internet

solution.

Successfully replaced the old TDM telephone switch system with a new VOIP softswitch system.